Last updated: January 2025
Welcome to Nama Iskra Flowers & Coffe. By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website and all products, services, and content offered through it.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not access the website or use our services.
You may use our website for lawful purposes only. You agree not to:
We reserve the right to terminate or restrict your access to the website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users.
All products displayed on our website are subject to availability. We make every effort to display our flowers and arrangements as accurately as possible. However, due to the natural variation in fresh flowers, actual products may vary slightly from the images shown.
Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.
In cases where specific flowers are unavailable, we may substitute with flowers of equal or greater value while maintaining the overall style and aesthetic of your arrangement.
By placing an order, you are making an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:
Payment is due at the time of order. We accept major credit cards and other payment methods as indicated at checkout. All prices are in Indonesian Rupiah (IDR) unless otherwise stated.
We deliver to locations within our service area. Delivery times are estimates and not guaranteed. Factors such as weather, traffic, and other conditions may affect delivery times.
For deliveries requiring a signature, someone must be available to receive the order. If no one is available, we may leave the order in a safe location at our discretion or attempt redelivery.
We are not responsible for delays caused by incorrect address information provided by the customer or circumstances beyond our control.
Due to the perishable nature of our products, we do not accept returns. However, if you are not satisfied with your order, please contact us within 24 hours of delivery.
We may offer a replacement, store credit, or refund at our discretion in cases of:
Refunds will be processed to the original payment method within 5-10 business days.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
All content on this website, including text, graphics, logos, images, and software, is the property of Nama Iskra Flowers & Coffe or its content suppliers and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.
To the fullest extent permitted by law, Nama Iskra Flowers & Coffe shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or our services.
Our total liability to you for any damages shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
If you have any questions about these Terms of Service, please contact us: